FAQs - Frequently Asked Questions

We accept Visa, MasterCard, Paypal, and Afterpay.

All your payment details are encrypted and securely processed via Shopify Payments. Shopify Payments is certified with all major acquirers and card schemes. They provide PCI DSS compliant payment solutions, ensuring that your information is safe and secure.

We currently offer Afterpay as a “Pay Later” option. Please refer to our Afterpay page if you want to know more.

Afterpay is a "Pay Later" options which allows you to pay for your order over 4 interest-free fortnightly instalments. Orders paid by Afterpay will be shipped as if they would for any other form of payment. If you want to know more, please refer to our Afterpay page.

We offer free shipping on all orders within New Zealand and Australia when the order total is more than $100 NZD.

New Zealand orders under $100 NZD will attract a $7.99 NZD shopping fee.

Australian orders under $100 NZD will attract a $10 NZD delivery fee.

All international orders attract a shipping fee. If your order total is less than $150 NZD, the shipping fee is $60 NZD. If your order total is greater than $150 NZD, the shipping fee is $50 NZD.

* All duties and taxes must be paid before the parcel will be delivered to its final destination

We aim to dispatch your order within 1-3 days, from our South Island (NZ) distribution centre. Once despatched, you will receive an email with a tracking link. We use Team Global Express for NZ deliveries and DHL for International deliveries. Delivery Timeframes are below. Please note that delivery to PO boxes and Rural addresses can take an additional 3-5 days.

New Zealand orders: 4 - 8 working days
Australia orders: 10 - 18 working days
Rest of World orders: 10 - 18 working days

This is an estimate only and may be subject to delays. If your delivery falls out side of the Despatch + Delivery Timeframe, please contact us at info@line7.co.nz and we will lodge an enquiry with the relevant courier service.

When your order leaves our warehouse in Christchurch you will receive an email with your tracking details.

We are sorry to hear that! Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at info@Line7.co.nz and we will help you.

Yes, we can deliver to PO boxes.

If you have purchased a full priced item online (i.e. not from our outlet shop), you can return it to us for a refund or an exchange within 30 days of your order, as long as it is unworn, in its original packaging and with all tags attached.

You can exchange any full price item for a different size or colour of the same style. If you would like to change your item for a different style, contact our customer service team for assistance.

Faulty goods are of course covered by the consumer guarantees act and we’ll see you right. For more information, please see our Returns Policy.

We don't accept returns or exchanges on any item purchased from our Outlet section so please choose carefully.

Your order will contain a returns card (or download the form here) – simply complete this card with as much detail and return it to us with the item you’re returning.

You can exchange any full price item for a different size or colour of the same style. If you would like to change your item for a different style, contact our customer service team for assistance. We don't accept returns or exchanges on any item purchased from our Outlet section so please choose carefully.

All returns and exchanges must come back to our Christchurch warehouse by post to:

Line 7 Returns
15 Mary Muller Drive
Hillsborough
Christchurch 8022

You are responsible for return postage charges. For more information, please see our Returns Policy.

Unless your item is faulty you are responsible for return courier charges. Simply pop into a courier bag and return to us with your returns card to 15 Mary Muller Drive, Hillsborough, Christchurch 8022, New Zealand.

Once we have received your return in the warehouse our returns team will inspect and process it. The approximate timeframe is between 8-10 working days for your return or exchange to be handled.

Please understand that it may take a bit longer to process your return during busy times.

We are sorry to hear that you have received a faulty item in your order. The best way to receive a refund or exchange is to email us on returns@line7.co.nz and we can arrange to have this collected from you. We may ask for photos of the faulty garment as well as proof of purchase.

When you buy from Line 7 your purchases are of course covered by the consumer guarantees act. If you receive an item from us which is deemed faulty, we will either, repair, replace or refund the item. You must return the item to us for assessment.

We don’t offer extended warranties. Helpful consumer info below: http://www.consumerprotection.govt.nz.

You can change the email address and phone number associated with your account by clicking 'edit details' in your account dashboard.

Simply go to the account login page and enter the email address associated with your account, then click 'forgot' in the password field.  You will then be sent an email with a password reset link.

If you want to make any changes to your account details, e.g. shipping address, phone number etc, just log into your Line 7 customer account and make the required changes.

We are sorry to hear that you would no longer like to use your Line 7 account. Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at info@line7.co.nz and we will help you with your request.

Looking after your garments will not only keep them looking great but it will make them last a lot longer too. Find out more with out Care Guide.

All of our down and feathers are certified by RDS, the responsible down standard, which prohibits live plucking and protects animals five freedoms.